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Churnzero, Washington, DC (100% Remote)

  SENIOR QUALITY ASSURANCE ENGINEER | SENIOR QA ENGINEER       10/2019 to 11/2023

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Highlights include:

  • Cucumber driven Selenium Automation in Ruby using Capybara &  RSpec.
  • Remote Preventative Testing, using Agile Methodologies – SQL, API, Chrome Dev Tools.
  • Implemented initial team-wide XSS Security Testing Strategy.

To learn more about my Quality Assurance background, please visit my resume page on this site.

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  • Essential in the Product Engineering effort as a Remote Agile Tester on distributed teams 5-7 people in size. Key contributor to core features from Workflow Automation to Predictive Analytics, Project Management to Surveys, helping to grow Churnzero to an industry leading Customer Success platform.
  • Helped mentor 4 new/junior QA team members, providing 1-to-1 training on product, processes, & test automation best practices, while contributing to departmental documentation in Confluence.
  • Implemented department-wide XSS Security Testing Strategy, integrating with the overall manual testing checklist/template, reducing test automation effort and minimizing hits on yearly PenTest audits. 
  • Built, executed, and maintained 100s of Cucumber-driven Selenium Automation Tests in Ruby, incorporating Capybara & RSpec. Managed and reviewed code in Github, helping to grow the total number of tests above 5000, which itself supported a fast-to-market, weekly release cadence.
  • End-to-end test planning, story & defect tracking w/ Jira’s Kanban. Added to the internal knowledge base & built test automation coverage maps, saving external teams time during spin up and training.
  • Employed a wide range of test strategies, including direct SQL analysis using Azure Data Studio. Staged test data and provided early-stage API Testing of calls/responses using the internal REST API. Provided cross-browser UI and API testing with web inspectors and Postman + Swagger, respectively. 
  • Acted as next-tier escalation and triage point for Support, and first responder on nightly automation test failures using Jenkins, affording developer test cases and insights for quick bug fix responses.